Client Support

A real “ Partnership” should always be relational not simply transactional. At all times our clients’ should feel they are getting in return the same value or more value than they compensate us for.

Clients are valued as business partners and collaborators with whom we develop a mutually beneficial business strategy to help you grow and thrive. To this end, we strive to offer transparency and openness in all our dealings. We value your trust, and we want to work with you as a team to help propel your marketing to the next level. Our goal with all of our clients is to help maximize profits by maximizing the efficiency of every dollar spent on marketing.

The Right to Responsiveness and Convenient Availability

We pride ourselves on providing fast stages for our clients. In a service-dominated economy, most companies are pulling back on the level of service they provide. We have done the opposite. It’s our goal to return all calls and emails the same day.

We understand you may only have time to handle a great deal of your work during normal business hours. Each week we provide times well before most people start their day and far past when most people end their day to be available for you. Weekends are almost always options for our clients to communicate in person, via virtual meeting, or over the phone. We value you, your time, and your commitment to serving your clients.

Clients will have a point of contact at Omni to reach out at their convenience and expect a prompt response. Someone will be available to assist you with your needs 7 days a week.

The Right to Lightning Fast service

Clients can expect a response within (timeframe) for all issues, and fast turnarounds for additional requests.

The Right to Transparency

Clients have the right to expect transparency and openness in reporting regarding our contractually provided services. We believe the best reporting comes from 3rd party services such as Google, Facebook, and other companies. All reports shall be provided to clients on a schedule agreed upon between Omni and the client. Clients have the right to have this reporting explained to ensure full understanding.

The Right to Be Informed

Clients shall have the right to be informed of all the services we recommend. All services shall be explained clearly before client consent. Before the project begins, all services that will be provided shall be in writing with a copy to the client in clear language. The client’s signature on the contract shall be deemed by the client to be understood and the contract valid.

The Right to Access of Data

Clients will always have complete access to any accounts created for them, and they shall have the right to privacy and safeguarding of their data. Often, to best optimize service and best serve our clients, we must be granted ownership or administrative access to accounts. It can become necessary for us to utilize client usernames and passwords to provide contracted services, however, clients shall always retain ownership and administrative access. When required, the client’s username and password shall be kept private and safeguarded. Clients shall never be restricted from access to their accounts. No password will ever be changed without express permission from the client.

The client shall retain the right to revoke our access at any time, though the client does acknowledge this does not discontinue their contractually obligated services if their actions prevent us from completing our contractual obligations.

Clients will also receive timely updates and reporting along with explanations of these reports for optimal understanding of the data presented.

The Right to Ownership

The client retains all rights and copyrights to any materials provided by us and to us for their sole use. Examples include pictures or graphics designed by us or provided by the client, written website content, code written during website development and any other information provided by the client or by us as part of our service for the sole purpose of providing the client’s marketing. Understandably, we do require payment in full and fulfillment of all contractual obligations before granting ownership to the client.

At all times we avoid anything proprietary. We believe we need to earn your business at all times. You should never be locked into a situation that is unfair or unreasonable at any time.

Your rights and our mission as a company should never be compromised.