Why Omni Premier Marketing

At Omni Premier Marketing, we are passionate about creating exceptional client experiences and ensuring the success of our clients at every stage. As a Client Success Specialist, you’ll be an integral part of our mission, working collaboratively with the Chief Operating Officer (COO) and the Client Success Team to guarantee client satisfaction and retention.

Your Role

As a Client Success Specialist, you’ll have the opportunity to:

Client Support

• Be involved in onboarding, kick-off, training, launch, and success monitoring for clients.
• Engage in weekly, biweekly, and monthly client check-in calls.
• Monitor the support inbox, ensuring timely responses and effective issue resolution.
• Maintain open and effective communication with clients through the Client Success Team.

Obstacle Resolution:

• Update team members and report obstacles to the Direct Report.
• Collaborate with the team to find innovative solutions and provide recommendations.

Client Retention:

• Act as the point of contact for clients, addressing questions and concerns.
• Work closely with clients, their staff, and business advisors to promote best practices.
• Be a liaison for all external client activities.

Project Coordination / Leadership

• Ensure attention to detail and adherence to existing processes, SOPs, and checklists.
• Communicate progress, challenges, issues, and successes with team members.
• Lead, mentor, and support Client Success Associates in training and daily tasks.

Client Technical Support & Training:

• Monitor and respond to client-related tasks from the company support inbox/helpdesk.
• Provide fast-action responses, troubleshooting, and corrective actions to the Tech & Engineering Team.

Communication & Reporting:

• Maintain detailed notes on all client meetings and communication within the client folder.

Sales & Reputation:

• Identify opportunities to increase campaign volume and upsell services.
• Seek referrals from satisfied clients to contribute to business growth.

Customer Service Maintenance:

• Deliver superior customer service, meeting client needs with all available resources.
• Assist the Ad Team in monthly report generation and mid-month updates for Ops review and outreach.

Accommodating Hours 

This can be a full time “9-5” position or it’s possible to have a hybrid work schedule for the right person.  For example it’s possible to work a schedule such as 9am-3pm PT or to work a full time schedule with the core of your hours from 9am to 3pm with the remaining hours to be flexed early morning, evenings and some weekends. We do not want a rigid schedule to get in the way of finding the right person for this position. 

Qualifications:

At least one year of experience with a digital marketing agency or like experience or multiple years working in dental or medical practices in a marketing role. 

• Enthusiastic “can do” attitude especially when client-facing.
• Ability to handle multiple clients daily. 
• Strong organizational and communication skills.
• Proven ability to lead and mentor a team.
• Technical aptitude to handle client technical support tasks when needed. 

This is being offered as a W2 position in Colorado with a yearly income of $30,000 to $52,000 per year depending on hours worked and experience. We are open to qualified individuals who are out of state, however, it may not be possible to offer a W2 position depending on state specific requirements. If allowed, we could offer out of state people a position as a long term contractor. 

To Apply please upload your resume and cover using the upload resume feature here. 

Join us at Omni Premier Marketing and become a key player in driving client success and satisfaction! Your journey starts here.